Terms & Conditions

1. About these terms

Cloud Shift Vision (the “Service”) is operated by SST CLOUD SOLUTIONS PRIVATE LIMITED (“we”, “us”, “our”), a company incorporated in India with its registered office at Basement Floor, No. 247, Alagesan Road, Saibaba Mission Post, Coimbatore, Tamil Nadu 641011, India (GSTIN 33ABOCS5808E1Z9). These Terms & Conditions (“Terms”) govern your access to this website, the Cloud Shift Vision web application at vision.cloudshiftindia.com, our Android and iOS apps, and any passes you buy.

By creating an account, buying a pass or using the Service you agree to these Terms, our Privacy Policy, our Refund & Cancellation Policy and our Shipping & Delivery Policy. If you do not agree, do not use the Service.

2. The Service

The Service lets you connect CCTV cameras or recorders that support RTMP streaming to our cloud platform and, for each camera with an active pass: view the live stream, record it to the cloud, play back recordings, and receive alerts such as person detection, blur, disconnection and connection alerts.

You are responsible for providing compatible cameras, their installation, power and a working internet connection at each site. The quality and availability of video depends on your equipment and network. Automated detections are an aid and may miss events or produce false alerts; they are not a substitute for professional security monitoring.

3. Accounts

You must be at least 18 years old and able to enter into a binding contract under Indian law to create an account. Provide accurate information and keep it up to date. You are responsible for all activity under your account and for keeping your login credentials confidential. Tell us immediately at support@smartstreamtech.in if you suspect unauthorised access.

Customers sign up and buy passes for their own cameras. Vendors (installers and partners) may create and manage accounts and cameras for their customers and buy passes on their behalf. A vendor must have its customer’s authorisation to do so and is responsible for its actions on customer accounts.

4. Passes, prices and payment

The Service is sold as prepaid passes. A pass applies to a single camera for a fixed period of 7, 15 or 30 days. Current list prices are ₹100 for 7 days, ₹150 for 15 days, ₹200 for 30 days per camera. Registered vendors receive 10% off list prices. All prices are in Indian rupees and exclude Goods and Services Tax (GST) at 18%, which is added at checkout. A GST invoice is issued for every payment.

Payments are processed by Razorpay Software Private Limited using cards, UPI, netbanking or other methods Razorpay makes available. We do not store your card or bank details. Your use of a payment method is also subject to the terms of Razorpay and your bank.

A pass is activated as soon as payment is confirmed and runs continuously for its full duration, whether or not the camera is streaming. Buying a new pass for a camera with an active pass extends it from the current expiry. Prices may change; changes never affect a pass you have already paid for.

Each new account receives a free 7-day trial pass on the first camera it adds. The trial is offered once per account. We may change or withdraw the trial offer and may refuse trials where we suspect misuse.

5. Expiry and recordings

When a camera’s pass expires, live view and cloud recording stop for that camera until a new pass is bought. Recordings can be viewed only while the camera has an active pass. We do not guarantee that recordings will be kept after a pass expires, and you should download any footage you need to keep while the pass is active.

6. Acceptable use

You agree not to:

• record or stream any place or person in breach of applicable law, including laws on privacy and surveillance;
• install cameras in places where people have a reasonable expectation of privacy, such as washrooms or changing rooms;
• upload or stream unlawful, obscene or infringing content;
• attempt to access accounts, streams or systems that are not yours, or interfere with the Service’s security or operation;
• resell or sublicense the Service except as a registered vendor under these Terms.

You are the controller of the footage your cameras capture and are responsible for giving any notices (for example, CCTV signage) and obtaining any consents required by law.

7. Suspension and termination

You may stop using the Service at any time; see the Refund & Cancellation Policy for what happens to active passes. We may suspend or terminate access to an account or camera, with notice where reasonably possible, if you breach these Terms, if required by law, or to protect the Service or other users. If we terminate for reasons other than your breach, we will refund the unused portion of any active pass on a pro-rata basis.

8. Intellectual property

The Service, our software, the Cloud Shift Vision name and logo are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing. You retain all rights in your footage and grant us only the rights needed to store, process and display it to you and to the people you authorise.

9. Availability and changes

We work to keep the Service available but do not guarantee that it will be uninterrupted or error-free. Planned maintenance, network issues or events outside our control may affect availability. We may improve, change or discontinue features; if we discontinue the Service entirely, we will refund the unused portion of active passes.

10. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose. We are not responsible for loss, theft, damage or injury at your premises, or for events that cameras or alerts did not capture or detect.

To the maximum extent permitted by law, our total liability arising out of or in connection with the Service is limited to the amount you paid us for passes in the three months before the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill.

11. Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these Terms, your unlawful use of the Service, or the content captured by your cameras.

12. Governing law and disputes

These Terms are governed by the laws of India. Before starting any proceedings, please contact us at support@smartstreamtech.in so we can try to resolve the issue. Subject to that, the courts at Coimbatore, Tamil Nadu have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

13. Changes to these terms

We may update these Terms from time to time. The effective date at the top of this page shows when they were last changed. For material changes we will notify you by email or in the app. Continuing to use the Service after changes take effect means you accept them.